The benefits of attending this transformational ‘21st century Public Relations/ Customer Service Skills’ can never be overemphasized. I could name a thousand reasons, but here are top 10 reasons why I recommend you make plans to register today.
1. Gain access to world class tools that will enhance the customer service and public image of your business, brand and professional life
2. Get clarity on what customers really want, and how to address their premium needs.
3. Get clarity on how to generate huge return on investment within the shortest possible time through efficient customer service experience.
4. Get clarity from our team of experts onhow to effectively communicate with your customers in person, telephone or email and overall serve them at a higher level by giving them superior customer experience.
5. Get clarity on how to handle dissatisfied customers especially with reference to receiving complaints, evaluating complaints and categorizing the complaints, acting on the complaints and resolving them with professional finesse.
6. Get clarity on how to build trust and quality patronage for your business through effective public image and customer service despite the competition.
7. Equipping your staff with the skills and inspiring techniques of interacting with your customers and building an amazing reputation of your brand. Teaching you how to communicate your vision to your staff.
8. Get clarity on what customer satisfaction is and its role in your organization and why your staff should key-into your vision.
9. Get clarity on how to inspire and convert your customers into advocates on social media, and
10. Get clarity on how to build leadership excellence and customer-centric organization that will stand the test of time.
Get all these and many more with N5, 000. Registration covers training, materials, networking session and certificate.
Who is the audience?
This Masterclass is beneficial to everyone in the organization, but specific targets for this training include:
· Frontline managers
· administrative secretaries
· Executive Assistants
· Sales Representatives
· Business owners
· Graduates/ job seekers
· recruiters etc
Limited seats available. Register today to reserve your spots by making a transfer to: Blueprint Consulting
Diamond Bank PLC
Date: 29th September, 2018
Venue: Mavis Suites Owerri
Time: 10am to 5pm